General information about self packing Door to Door |
From the time we pick up your belongings/items to the time it is delivered to your destination address we handle everything. The charges listed in the door to door include customs clearance, terminal and local delivery costs.
We understand that your belongings/items are special, so we do everything we can to ensure that they arrive at their destinations in great shape. A minimum charge of £40 for Peninsular & £100 for East Malaysia need to be paid into our bank account before we can proceed with your bookings. This is required to reserve space for the shipment (even though you are using your own cartons) but don’t worry as this amount will be deducted from your final balance.
Please complete all documentation prior to collection. We will also require a photocopy of the ID page of your passport to be attached to the declaration form & transit insurance proposal.You must ensure that all items are properly packed, sealed and can be lifted by one person. If you have exceptionally heavy items, please notify us in advance.
Packing is a matter of common sense. Do not overload individual items (use an extra carton) – they are supplied free of charge and do use the recommended cases for large or fragile objects such as computers, television or stereos.
Pack delicate objects in the centre of the carton and surround with soft or protective materials.
We cannot accept the following goods for shipment: hazardous goods of any description – Aerosols, batteries, explosives, corrosives, perfume, pressurized or cylinders and/or similar type container, firearms and ammunition, radioactive materials, paint, fuel and/or fuel tanks, etc.
Collections may be made by us or our appointed carriers. We will notify you to expect either an AM or PM collection time in advance. Please ensure that you are at home, at the appointed time, as wasted visits not only cost money (extra collections are chargeable) but inconvenience other customers too.
If you have problems costing your items, just note down the approximate number and types of cartons you wish to send and call us, we’ll be happy to help.
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Door to Door - LCL